Shipping and FAQ

Shipping policy:

 

Worldwide free shipping!
USA:
    • USPS First Class: $0.00 2-7 (plus 1-2 days to process your order) business days depending on location (We ship from AZ)
    • USPS Priority Mail: $5.99 1-3 (plus 1-2 days to process your order) business days depending on location
Worldwide:
    • $0.00 no tracking. (USPS IPA International Priority Mail) All items guaranteed to arrive or we will replace.
    • $7.99 per order flat rate, any amount of items, with tracking (Tracks to the following countries only!: Australia, Belgium, Canada, Croatia, Denmark, Estonia, Gibraltar, Finland, France, Germany, Great Britain, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, New Zealand, Spain, Sweden, Switzerland)

    • International shipping times: International items typically arrive within 1-2 weeks, however, can and often do take up to 4 weeks and occasionally longer. If your item has not arrive within 4 weeks of shipment, we will be happy to either refund or replace your order. Please email us at support@johnnyshades.com.
FAQ

Is there duty/Tax?

    • There is only tax if your address is in Arizona, which is 9.3%. International shipments may be subject to additional duties, which are the buyers responsibility. Please contact your local customs office to determine if duty amounts apply.

How do I know you are legitimate?

    • We have been in business since 2004. We have sold over 150000 pairs of sunglasses on ebay alone! We also accept paypal, which covers you 100% in the event there is any problem with your order. We also stock all of the items we sell, we don't drop ship your orders, we hand pick and pack every single item in our warehouse, the same day you order (monday-friday) Please read our user reviews and feel free to contact us at support@johnnyshades.com with any questions. We will take care of any problem or concern, as our promise to you!

Is my order secure?

    • We accept Paypal, the best buyer protected online payment system in the world. If you have any problems whatsoever, please contact us, we promise to take care of any problem you may have. If we don't, or any online seller does not, simply file a claim through paypal and your funds will be refunded in full if your item does not arrive for any reason.

What is your return/damaged item policy?

    • We guarantee all items to arrive safe and undamaged, or we will replace an no charge to you. You can return any item for any reason. Please email us at support@johnnyshades.com for a return authorization number. You can view our return policy here.

What is your warranty?

    • We work with some of the best overseas manufacturers, and stand by the high quality of our products. All items have a three month warranty on all of our products. Please email us at support@johnnyshades.com for any warranty claims.

What payment methods do you accept?

    • We accept all major credit cards through Shopify payments, as well as Paypal. We recommend paypal for 100% buyer protection.

 

Feel free to contact us @ support@johnnyshades.com with any comments, questions, or concerns. We look forward to hearing from you!